Overview

Artisan|Manage - Managed Services for small, medium and large Enterprise

Artisan|Manage provides organisations with the option of a cost effective outsourced IT support service.

From providing an online helpdesk service; through Desktop support and maintenance; to Enterprise Server Management and Project Services Artisan|Manage can take care of your IT requirements.

Artisan|Manage can tailor a support package to suit your organisations requirements. We can provide a remote management option or provide resources on-site to take care of day to day operations.

Working with the customer, an Artisan consultant will gain a comprehensive understanding of the systems to be managed and the business dependency upon them. This ensures that services meet business goals and priorities.

A service agreement will be created to define what is to be delivered, and how success will be measured in key functions such as:

• Configuration and change management
• System monitoring
• Performance and capacity monitoring and tuning
• Security monitoring and management
• Database and applications support
• Data storage and protection
• On-site support
• Help desk and fault management

Request further information

Please email services@artisangroup.com.au for further information.